“Playing With Sparks” Summary

Jen Davis – Playing with Sparks

Communication is often challenging especially in family businesses.

Jen shared a communication model using an interactive approach with the breakfast attendees to assist them in looking at what filters are present when communication is attempted between 2 or more people.

Some of the filters that may be present when communicating include:

• belief systems
• language
• environment
• intention
• physical state
• emotions

Jen encouraged each one of us to take responsibility for what is in each one of our filters and to look at how to reduce them.

In addition, Jen provided a questionnaire to assist people when having to conduct a difficult conversation.  Certainly, this guide can be taken back to the office to be used when necessary.

Dave Schnarr, Executive Director, CFFB